General questions

For any question or problem please contact us 24 hours a day through the contact form of myebooks. Our staff will help you troubleshoot any problem that might occur.

The information required for registration on the website are Username, password and e-mail.

By browsing our categories of books (Literature, General knowledge, Science, Age, Origin, etc.) or by choosing book title or author and clicking on the Quick Search button. For more complex searches use the Advanced Search option.

Digital books / publications can be purchased by VISA or MASTERCARD credit card issued by any bank.

By clicking "Remember Password" the password reminder form appears. Enter your username and your password wil be sent to the email address you provided when you registered.

For the issuing of tax documents more information will be requested (Name, Last Name, E-mail, Phone, Address, VAT). In any case, myebooks.gr faithful to the principles of data protection provided by relevant laws and international conventions will make any use of your personal data, without your prior consent. Our company and myebooks.gr will in no way disclose, publish, sell or exchange your personal data and information entrusted to us. It is obvious that your personal information may be disclosed by the company, while complying with legal procedures, when required by a Public Authority, Court, etc.

Your transactions in www.myebooks.gr are supported by Alpha e-Pay service. The high level of transactions security provided by Alpha e-Pay is ensured by the following:

• Information on the credit card (card number, CVV2, expiration date) are transmitted / transferred over the Internet in encrypted form (128-bit encryption) and are not accessible from our online store.
• The systems and procedures used by Alpha Bank prevent third parties from accessing the bank’s data and information systems.
• The Bank's website where you enter your card details, carries a digital certificate to enable anyone to verify its authenticity, i.e. to establish that the service is actually Alpha e-Pay (former delta pay) of Alpha Bank.
• Alpha e-Pay automatically prompts the cardholder to type his secret password in case his bank supports the use of such password for electronic payments, and he possesses such a password.
• In conclusion, Alpha e-Pay follows international best practices in e-commerce payments and is also fully compliant with VbV (Verified by Visa) for secure on-line credit card payments.

Sensitive personal information (card number, CVV2, expiration date) is encrypted so that it can not be read or changed during transfer to the Internet. SSL protocol (Secure Sockets Layer) is now the global standard for certification of websites to web users and to encrypt data between network users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transmission. In addition, all information sent to SSL protocol, is protected by a mechanism that automatically checks whether the data have been changed during transmission.

Basically www.myebooks.gr has no access to your credit card info since payment is made through automatic redirection to the specially designed and encrypted website of the bank.